Refund Policy
At Zeenaat, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns for damaged, defective, or incorrect products within 3 days of delivery. To be eligible for a return, the item must:
- Be unused and in its original condition
- Include original packaging
- Have proof of purchase or order confirmation
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or damaged products caused by the customer
- Items without original packaging
- Sale or discounted items
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days through the original payment method or bank transfer.
Exchange Policy
If you receive a damaged or wrong item, we can offer an exchange depending on product availability.
Shipping Costs
Customers may be responsible for return shipping charges unless the product received was damaged or incorrect.
Order Cancellation
Orders can only be canceled before they are shipped. Once the order has been dispatched, cancellation may not be possible.
Contact Us
If you have any questions regarding our Refund Policy, please contact us through our store contact page or customer support channels.