Refund Policy

At Zeenaat Perfumes, customer satisfaction is our highest priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Returns

Due to the nature of perfumes and for hygiene and safety reasons, we only accept returns for products that are damaged, defective, or incorrectly delivered. Return requests must be made within 3 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and unopened.

• Be in its original packaging with all seals intact.

• Include proof of purchase or order confirmation.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns or exchanges for:

• Opened or used perfume bottles.

• Products damaged due to misuse or mishandling by the customer.

• Items without their original packaging or missing accessories.

• Sale, promotional, or discounted items.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed within 5–7 business days using your original payment method or, where applicable, via bank transfer.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we will gladly offer a replacement or exchange, subject to product availability.

Shipping Costs

Return shipping costs are the customer's responsibility unless the product received was damaged, defective, or incorrect.

Order Cancellation

Orders can only be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled.

Contact Us

If you have any questions about our Refund Policy or need assistance with your order, please contact our customer support team through our Contact Us page. We are always happy to assist you.